ITIL Foundations

ITIL is a type of framework used to identify, plan, and deliver IT services in the best, effective approach to businesses. It is indeed the most widely accepted framework for IT Service Management. ITIL principles have been used by many organizations from public and private sectors including NASA, HSBC bank, IBM, HP and many more. This course provides exam preparation for students to pass the exam for ITIL Foundation Certification. This course includes 3 sessions of theory information and additional 2 sessions will prepare students with final review, study guide and mock exam.

ITIL Foundation Course Objectives
· Service management as a practice
· The ITIL service lifecycle
· Generic concepts and definitions
· Key principles and models
· Selected processes
· Selected functions
· Selected processes
· Selected roles
· Technology and architecture
· Competence and training
· Final review, study guide and mock exam
· Assistance on booking the exam

Saturdays, October 17 and 24, 2020

Course Duration
2 Days (16 Hours)

Delivery Format
In-Class, Instructor Led Training

Course Location

Registration Link

Intended Audience
IT Managers, System Administrators, Support Analysts, Business Analysts, Software Developers and Programmers, DevOps, Help Desk Analysts, Desktop Support Specialists